FAQ

All correspondence to abuse@onehostplanet.com will be processed and stored by Onehostplanet software system for further processing. Handling, and tracking of abuse reports: 1. The claim of abuse(report of abuse) should be submitted in proper form and way. 1.1. The claim of abuse has to be sent to abuse@onehostplanet.com 1.2. Language of the claim should be ukrainian, russian or english. 1.3. The report has to contain: 1.3.1. name of the sender; 1.3.2. description of abuse and the way of abuse; 1.3.3. contact information of the sender or contacts of authorized representative; 1.3.4. documented evidence of violations (court decision, confirmation of copyright, etc.).? 2. Terms and conditions of claim handling: 2.1. We forward claims and contacts of the complainant to the owner of the resource during the office hours. Also we send recommendations or requirements about how to fix the abuse. 2.2. Well-founded claims with evidence of violations supported by legal documentation monitored and handled not later then in 24 hours from the moment of receipt. 2.3. We provide responses to all claims supported by legal documentation. 2.4. The Company shall not be liable for any failure to process complaints that were not received due to technical reasons. 2.5. We do handling claims of abuse according to our Public offer with our clients, Ukrainian legislation and international laws in force in the territory of Ukraine.

Scientifically speaking, a domain name is "a unique alphanumeric name that identifies a particular website" and "a unique identifier that is assigned with a specific IP address." If not use technical terms and use only simple and understandable language, the domain name is a necessary and important tool for the creation, existence, and development of modern businesslike and non-profit web resources, and for corporate and personal e-mail creation.

Yeah. For domain name registration service payment by non-residents of Ukraine, please contact our service center: (044) xxx-xx-xx or info@onehostplanet.

Four basic principles to be followed when choosing your domain name: brevity, simplicity, informativeness, and memorability. Plus a little imagination, a little knowledge about the niche you are working in or are going to work.

For registration of public domains (.com, .net, .org, .com.ua, kiev.ua, region.ua) no documents are required. It is enough to find a free domain name that you are interested in, fill out an application and pay for the registration of domain names in accordance with the tariffs of the OneHostPlanet service. Submission of documents is obligatory in case of change of the domain owner (administrative contact), as well as in case of transfer of the domain to another registrar. This is necessary in the order we could be sure that the request comes from the person who is the current owner of the domain. This event protects the owner from intercepting his domain by others.

Today, the use of your own domain name for websites of different types of hosting has actually become the standard of the electronic industry not only in the West but also in Ukraine and Russia. Domains name like VashaFirma.com, VashMagazin.com.ua or, let’s say... SobakaDirectora.kiev.ua – is no longer a luxury, but a necessary building block in creating of professional representation of the company on the Internet, or an e-shop, virtual marketing units and services. Even if your company does not yet have its own website, your domain name can be used for the organization of a modern and solid e-mail, which also does not depend on a particular provider. You must admit it is much more profitable to have an e-mail address like boss@firma.com.ua than, let’s say… firmaboss@freemail.ru!

Yeah. The domain is registered in your name, respectively, you can use it according to your wishes.

No. The cost of a domain name registration in the OneHostPlanet service also includes annual domain support and the provision of a free parking page. You can register a domain now, and release your website later.

In the "domain management" section, you can configure the redirection of web traffic and e-mail; change the domain name settings: specify the IP address you got by the hosting provider for the domain and the basic sub-domains – www., mail., ftp., etc.; change DNS servers for international domains; apply for change of NS servers for local domains; change contact information about the domain owner.

Our website is connected to the system of secure electronic payments "PrivatBank", which allows you to pay for our services with any Visa and MasterCard cards issued by any foreign banks. The system of secure electronic payments is implemented according to the most modern security standard - 3D Secure, which will ensure the maximum security of your payments on the Internet. 3D Secure technology is a part of the Global Visa "Verified by Visa" and MasterCard "MAsterCardSecureCode" programs, the purpose of which is to provide and ensure safe and reliable methods of payment for goods and services on the Internet Worldwide Web. More than 1,500,000 visa cardholders worldwide are active users of Verified by Visa service when shopping online. Today, the 3D Secure standard is supported by more than 40,000 online stores and more than 15,000 banks around the world. Taking care of providing our customers with the most advanced elements of online security, we have implemented this standard on our website. Payment by Visa and MasterCard is now safest!

Visa Classic, Visa Gold; Visa Internet; MasterCard Mass, MasterCard Gold; Cirrus Maestro, Visa Electron (issued by other Ukrainian banks - depending on the issuing bank). To register a domain name with online payment by credit card, please follow the instructions. Select a free domain name and apply for domain registration (the free domain search form is located at the top of each webpage). Click on the "Online Visa/MasterCard payment" link at the bottom of this webpage. Using the tips that will appear on the website, enter the service code of your order (assigned when applying for registration of the domain name), as well as the details of your payment card. Press "Pay". Within a few hours your domain name will be registered, you will be able to start its full use to host websites and work with e-mail!

The payment is to be made by bank transfer according to the invoice upon request of the service IMENA.ua. After filling in the form for 20-30 min., we will prepare and send to you an invoice by email and if necessary will send a copy by fax. The necessary accounting documentation (original invoice, certificate of completion, etc.) is to be sent by letter together with the certificate to the domain name in 7-14 days after the actual registration of the domain becomes done.

You can pay for our services by bank transfer - through the branches of commercial banks that accept payments from individuals (for example, payment for utilities).